My wife and I traveled to Italy for our honeymoon using Shadyside Travel Agency. Dawnn was fantastic. She worked with us to tailor an experience that met every one of our requests. Our itinerary was thoughtfully planned out to make sure we could have an equal balance of sightseeing tours and free-time to explore. She did everything in her power to ensure a smooth transition while traveling between cities by train. Further, after seeing the almost overwhelming number of tours available in each location, I am even more impressed by Dawnn’s ability to hand pick the best tour vendors. We unfortunately had our trip cut short a few days due to a COVID related issue. Once we got back stateside, Dawnn did everything in her power to help us get refunded for the things we missed out on. The only negative we experienced was due to the time difference between Italy and the US. Although Dawnn had provided me with contact information for every vendor and company, I had a hard time getting through to some of them. This was a small inconvenience and is largely out of her control.
She did go above and beyond to call us after working hours to let us know about a last minute change to our train travel. This is just one example of Shadyside Travel living up to its promise of “unparalleled personal service.”