I never heard or knew about Shadyside Travel, but picked them randomly. With them not knowing me personally, I was so impressed with the service I received from Kim Knepshield. Kim at Shadyside was always very quick to respond to my requests and emails. My trip for 4 people was handled perfectly and expeditiously from getting seat assignments to airport transportation to the Riu, Paradise Island in the Bahamas. Not only did she help me select the location and hotel, but knew the pros and cons of other locations and hotels. Based on her knowledge I solidified our travel reservations at the Riu in the Bahamas with Shadyside Travel. Kim at Shadyside was the epitome of customer service. I will go with them again. Thank you for a great week.