I have taken 5 trips using this agency. Three were in the western US, one in Maine and Quebec, and recently in England. We do fly/drive vacations. Shadyside Travel, and particularly Dawn — our agent, has made these trips a pleasure to plan. She suggests accommodations as well as attractions, she is very organized and everything always goes as planned. She can often take advantage of packages of which we would not be aware. We will be calling Dawn next year to help plan our next trip. I can’t think there would be an easier person to work with.