My name is Carla Jackson. I booked a trip through Shadyside Travel over the Thanksgiving holiday. I started my process with Dawn who has been great to work with as well. I wanted to particularly note the assistance I received from Kim on November 23rd 2022 after my flight from Raleigh Durham to Miami and eventually to Punta Cana, Dominican Republic was delayed. I was essentially stuck in Miami with no viable alternative to get me to Punta Cana that day. I called Shadyside for help. Kim got to work on my behalf, She worked with Apple and American Airlines right up to the office closing at 4pm to get me and my son on the next available flight the next morning to salvage my vacation plans. She also got me booked in a hotel overnight so we wouldn’t be stranded in a crowded airport.
I am very grateful for the assistance provided by Shadyside Travel and although I no longer live in Pa, I’d use your services again because of Kim and Dawn.