Carla Jackson, November 2022

My name is Carla Jackson. I booked a trip through Shadyside Travel over the Thanksgiving holiday. I started my process with Dawn who has been great to work with as well. I wanted to particularly note the assistance I received from Kim on November 23rd 2022 after my flight from Raleigh Durham to Miami and eventually to Punta Cana, Dominican Republic was delayed. I was essentially stuck in Miami with no viable alternative to get me to Punta Cana that day. I called Shadyside for help. Kim got to work on my behalf, She worked with Apple and American Airlines right up to the office closing at 4pm to get me and my son on the next available flight the next morning to salvage my vacation plans. She also got me booked in a hotel overnight so we wouldn’t be stranded in a crowded airport.

I am very grateful for the assistance provided by Shadyside Travel and although I no longer live in Pa, I’d use your services again because of Kim and Dawn.


Carla Jackson

Corey & Shauna, Feb 2021, Travel Review

Hello Dawnn!
Just wanted to say thank you for everything. We truly had an amazing trip. Everything was beautiful. The room was just incredible! The resort was amazing along with sunny weather everyday. Future trips will be hard to top this one. The Jamaicans all seem like such nice people. The months leading up to our trip were stressful at times for us, as I’m sure they were for you. We can not thank you enough for all the time and effort you put into our honeymoon vacation. This whole thing was a first for us and you definitely helped to make it memorable. We’ve never met in person, but i can tell just by talking over the phone with you that you truly care and really put your all into your work. We will definitely contact you in the future for any of our travel needs! Thank you again!!!

Keri Eliason, June 2019, Google 5-Star Rating

We booked a trip to The Chic Hotel in Punta Canta through Joe at Shadyside Travel Agency in June. Brandi also helped us with the details. Both of them were wonderful. Joe got us a great deal and everything ran smoothly on our trip. We will be using Shadyside Travel Agency for our next trip!

Lisa, Apr 2019 Google 5-Star Rating

Dawn helped us book a wonderful trip to Puerta Plata, DR. Will continue to use her for our future vacations. The area is wonderful and I would highly recommend a trip there. The all inclusive with flight, transportation and tax included was one of the cheapest trips that I have ever taken. We stayed at the Emotions Resort and the only disappointments were the lack of evening entertainment and the lack of communication to guest (ex. beach towels, restaurant openings, etc) Staff and beach were 5 star. I can’t wait to go back to DR again!

Jessica Carey, Sep. 2017 Google 5-Star Rating

Stephanie is by far the best travel agent we’ve ever had the pleasure to work with! We can’t wait to book another trip in the near future! If you’re looking for an honest, knowledgeable agent she’s your girl!! This whole experience has been flawless from beginning to end! THANK YOU STEPH!!!

Jeremie Rehak, April 2017 Google 5-star rating

My wife and I contacted Shadyside Travel for potential honeymoon destinations. We had St. Lucia in mind, and Stephanie was fantastic in getting us there within our budget. Highly recommended and will definitely be using them again for any future vacations. Thanks!!

D. & C. Grecco, July 2014

Dawnn,  we’re back from an incredible honeymoon in St. Lucia. Just letting you know that Sugar Beach Resort is positively FABULOUS in every way. True 5 star resort by any standard, anywhere in the world. The people, the food, the personalized service and attention, the views, the privacy. . . I could go on and on about the experience that Christy and I shared there together. You can recommend Sugar Beach and St. Lucia with the highest of confidence, especially for honeymooners wishing to unwind together with style and luxury.