Samantha Ciesa, Aug. 2015, Google 5-star rating

Our travel agent was Dawn and she was absolutely amazing.  Dawn took our timeline and budget, and within a few hours she had planned us an Italian vacation itinerary that was more than we could have ever imagine. She booked all of our hotels (which were goregous, clean and easy to get too), trains and multiple tours while we were there.  I have already recommended Shadyside Travel to colleagues and friends.